On-Site Pick Up
Please note that select items will incur additional shipping fee's due to the items weight and importing of goods* Above shipping is for Australia Shipping Only & does not include special order items*
PLACING AN ORDER ONLINE
Our goal is to deliver the highest quality products, when you want it. For your convenience, XPLCIT Assistance offers a number of options when it comes to delivery, as well as a free ‘collect in-store’ option.
Delivery availability and costs may vary based on your location and quantity of products you are purchasing.
Company is not a courier service or logistics carrier.
All products ordered will within the ‘weekend 1-hour delivery’ timeframes, will be delivered within the hour unless otherwise noted on the order. Timing may vary based upon many factors which include:
- Merchant preparation
- Weather conditions
- High volume of orders
Without the above limitations, we anticipate deliveries to be made within the hour of order time. Although every effort made, we cannot guarantee an exact delivery time.
Delivery will not be made if no one over the age of 18 is there to show ID and sign for the order or if visible signs of intoxication is evident and the driver feels unsafe.
If the Navigator, in his/her sole discretion, deem the either of the above situations to be true, the order will be cancelled and returned to the merchant. You will be refunded minus the delivery fee(s).
NOT AT HOME
Navigators are provided guidance on how to handle deliveries when nobody answers the door. On occasion, at their discretion, Navigators may not feel comfortable leaving your package. If that is the case the order will be returned and you will be emailed options for alternative delivery. It is up to you, the customer, to make note of where to leave the package if there will be on-one to answer the door.
AVAILABILTY AND PRICING
1-hour weekend delivery is available only during the following times and is subject to change depending on demand.
- Friday 8pm – 3am
- Saturday 8pm – 3am
Minimum order quantities apply for 1-hour weekend deliveries and are subject to change. Fee(s) charged associated with delivery are non-refundable unless in writing from XPLCIT.=
The postcodes serviced for 1-hour weekend delivery cover approximately a 5km radius from Waterloo P/C 2017 (excluding north of the harbour). These include;
2000 Barangaroo, 2000 Sydney South, 2000 The Rocks, 2000 Millers Point, 2000 Dawes Point, 2000 Haymarket, 2000 Sydney, 2001 Sydney, 2002 World Square, 2004 Eastern Suburbs, 2006 The University of Sydney, 2007 Broadway, 2007 Ultimo, 2008 Darlington, 2008 Chippendale, 2009 Pyrmont, 2010 Darlinghurst, 2010 Surry Hills, 2011 Woolloomooloo, 2011 Hmas Kuttabul, 2011 Elizabeth Bay, 2011 Rushcutters Bay, 2011 Potts Point, 2015 Alexandria, 2015 Eveleigh, 2015 Beaconsfield, 2016 Redfern, 2017 Waterloo, 2017 Zetland, 2018 Rosebery, 2018 Eastlakes, 2019 Botany, 2020 Mascot, 2020 Sydney International Airport, 2021 Centennial Park, 2021 Moore Park, 2021 Paddington, 2022 Bondi Junction, 2022 Queens Park, 2023 Bellevue Hill, 2024 Waverley, 2024 Bronte, 2025 Woollahra, 2026 Tamarama, 2026 Bondi, 2027 Point Piper, 2027 Darling Point, 2027 Hmas Rushcutters, 2027 Edgecliff, 2028 Double Bay, 2031 Clovelly West, 2031 Clovelly, 2031 Randwick, 2031 St Pauls, 2032 Kingsford, 2032 Daceyville, 2033 Kensington, 2034 Coogee, 2035 Pagewood, 2037 Forest Lodge, 2037 Glebe, 2038 Annandale, 2039 Rozelle, 2040 Leichhardt, 2040 Lilyfield, 2041 Balmain, 2042 Newtown, 2042 Enmore, 2043 Erskineville, 2044 Sydenham, 2044 Tempe, 2044 St Peters, 2048 Stanmore, 2048 Westgate, 2049 Lewisham, 2049 Petersham, 2049 Petersham North, 2050 Missenden Road, 2050 Camperdown, 2052 University of New South Wales, 2204 Marrickville, 2204 Marrickville Metro, 2204 Marrickville South, 2203 Dulwich Hill
If your postcode is not covered and you believe it to be within the 5km radius, it is best to email XPLCIT directly beforehand.
DISPATCHING ONLINE ORDERS
TRACKING SHIPMENTS WITH AUSTRALIA POST
FAULTY RETURNS POLICY
• The batteries have plenty of charge, try a fresh set batteries also.
• The plastic case around the batteries has not been removed.
• The battery compartment is done up tight where applicable.
We are very sorry if you do have problems with a purchase, but please rest assured that we are fully committed to fixing your problem as quickly as possible and make sure that the excitement is still there.
Some health and personal care items
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, you may be In-eligible to receive a refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally 3-5 business days.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
To return your product once authorisation has been given, you should mail your product to: